Temporary campus guidelines for any gathering other than academic classes, professional education programs (GTPE), or department meetings are available at https://specialevents.gatech.edu/spring-campus-events-guidelines.

Thursday, June 18 2020
2:00pm - 3:00pm
For more information:

Organizational Readiness

OneUSG Connect | Georgia Institute of Technology

erp.readiness@gatech.edu | transformation.gatech.edu

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OneUSG Connect Special Topic Q&A Webinar: Getting Help with ServiceNow for OneUSG Connect

Special Topic Q&A Webinars highlight information on OneUSG Connect topics with open Q&A sessions led by our subject matter experts.The following topics will be covered during this session: 

  • Multiple options for searching knowledge articles
  • Meta Tags vs Titles
  • Incidents vs Service Requests
  • Working with the Shared Services Center
  • USG Portal vs GT Portal
  • How to Request New or Updated Knowledge Content.

Following the presentation of this information the session will be opened up to answer questions. 

Please click on the WebEx link below to join the webinar session 10 minutes before the scheduled time, and ensure that you select "Join from your browser" for the best experience.